Skip to main content
GoToGate
  • Flights
  • Stays
  • Rental cars
  • Contact us
  • FAQ
  • Airline Information
  • My Bookings
  • Gotogate app
My Bookings
Menu
SupportContact usFAQAirline InformationMy BookingsGotogate app
  1. Home
  2. FAQ Home
  3. Products and Services
  4. How does Cancellation Protection work?
  • Check-in
  • Airline Schedule Change
  • Baggage / Baggage information
  • Ticket changes and cancellation
  • Payment
  • Before I book
  • Self-Transfer
  • Products and Services
    • How does Cancellation Protection work?
    • What does the Flexible Ticket Service mean? 
    • Can I book a flight by phone?
    • What should I do if I have questions about accommodation or car rental?
    • Show all

How does Cancellation Protection work?

Gotogate's Cancellation Protection is an optional add-on that you can purchase when you book your flight. To learn more, visit our Cancellation Protection page.

If you're unable to travel due to unforeseen circumstances, Gotogate's Cancellation Protection may allow you to cancel your trip and receive a reimbursement, in accordance with the Cancellation Protection Terms and Conditions.

Cancellation Protection may cover you if you're unable to take your planned flight because of:

  • An acute illness, accident, or death affecting you, your traveling companion on the same booking, or a close relative. A certificate from an independent doctor providing treatment is required for illness or accidents.

Cancellation Protection must be purchased at the time of booking and cannot be added later.

Products and services

  • Cancellation protection

About us

  • About us
  • Travel conditions
  • Privacy Policy
  • Information on cookies
  • Accessibility Statement
  • Download the app

Support

  • Contact us
  • FAQ
  • Airline Information
  • My Bookings

Log in

My Bookings
  • Visa
  • Mastercard
  • American Express
  • JCB
  • Diners Club International
  • Discover
  • Affirm
  • Apple Pay
  • Google Pay
  • PayPal
  • Amadeus
  • Sabre
Please note: In-person customer support isn't available.
Gotogate / Gotogate, Inc. Miami, Florida 33137, USA
CST 2130688 Gotogate Inc. is registered with the State of Florida as a Seller of Travel. Registration No. ST40907 Washington UBI 604-125-489
© 2026 Gotogate. All Rights Reserved.